CoatImpress deals with a wide range of customer inquiries, from questions about their coating processes to issues with their impregnation services. Prior to implementing Deskhero, their customer service team struggled to manage the high volume of tickets, resulting in delayed responses and frustrated customers.
Deskhero's advanced AI capabilities have revolutionized CoatImpress's customer service operations. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This has significantly reduced the time taken to respond to customer inquiries and improved the accuracy of responses.
The AI-enhanced search function of Deskhero has also proved invaluable to CoatImpress's customer service team. It allows them to quickly find relevant information, making it easier to resolve complex customer issues.
Furthermore, Deskhero's AI has helped CoatImpress to identify patterns in customer issues. By analyzing the data from customer tickets, the AI has provided insights that have led to improvements in their coating and impregnation processes.
By leveraging Deskhero's AI capabilities, CoatImpress has been able to enhance their customer service operations, leading to increased customer satisfaction and operational efficiency.
How does Deskhero's AI improve the accuracy of customer service responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to understand the context of the customer inquiry. It then uses this information to generate a suggested reply that is accurate and relevant to the customer's issue.
How does Deskhero's AI-enhanced search function work?
Deskhero's AI uses the same OpenAI Embeddings to understand the context of the search query. It then uses this information to provide more relevant search results, making it easier for the customer service team to find the information they need.
How does Deskhero's AI help to improve CoatImpress's services?
Deskhero's AI analyzes the data from customer tickets to identify patterns and trends. These insights can be used to make improvements to CoatImpress's coating and impregnation processes.
* This article provides an example of how a fictive company in the Printing on Fabrics and Other Materials Coating, Impregnation and Bonding Services for Fabrics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
