PrintMaster's customer service team was overwhelmed with the volume of customer inquiries they received daily. Implementing Deskhero allowed them to automate ticket management, making the process more organized and efficient.
Deskhero's AI capabilities played a crucial role in enhancing PrintMaster's customer service. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This not only improved the speed of responses but also ensured their accuracy.
The AI also improved the effectiveness of PrintMaster's helpdesk search function. By leveraging embeddings, the AI provides more relevant search results, reducing the need for customers to submit repeat queries and enhancing their experience.
Additionally, PrintMaster used Deskhero's custom fields and structured data lists to better classify and manage customer queries. This led to improved ticket prioritization and ensured every customer received a timely response.
In conclusion, Deskhero's advanced AI capabilities have significantly improved PrintMaster's customer service operations, making them more efficient and customer-centric.
How has Deskhero's AI improved PrintMaster's customer service?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This not only improves the speed of responses but also ensures their accuracy, thereby enhancing the overall customer service.
How does Deskhero's AI enhance the helpdesk search function?
Deskhero's AI leverages embeddings to provide more relevant search results when customers use the helpdesk search function. This reduces the need for customers to submit repeat queries and enhances their experience.
How does PrintMaster use Deskhero's custom fields and structured data lists?
PrintMaster uses Deskhero's custom fields and structured data lists to better classify and manage customer queries. This leads to improved ticket prioritization and ensures every customer receives a timely response.
* This article provides an example of how a fictive company in the Screen Printed Nameplates & Logos industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
