AquaFun Water Park receives hundreds of customer inquiries daily, ranging from ticket booking issues to safety concerns. With Deskhero's AI capabilities, the company has been able to automate responses to common questions, freeing up time for their support team to handle more complex issues.
The AI leverages OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies. This feature has reduced the response time for customer inquiries, leading to increased customer satisfaction.
Deskhero's AI also enhances search results, making it easier for the support team to find relevant information quickly. This has reduced the time spent on each ticket and improved the overall efficiency of the team.
Additionally, AquaFun uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. This ensures that the AI always has the most recent data to work with when generating responses.
Overall, Deskhero's advanced AI capabilities have transformed AquaFun's customer support process, making it more efficient and effective.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other uploaded files to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to find relevant content based on the search query. This makes the search results more accurate and useful.
What is the benefit of Deskhero's website scraping feature?
The website scraping feature allows Deskhero to automatically update the knowledge base with the latest information from your website. This ensures that the AI always has the most recent data to work with when generating responses.
* This article provides an example of how a fictive company in the Swimming and Water Sports Facilities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
