Travel agents can use the AI capability 'In app search' in Deskhero to quickly find answers to their customers' queries. By simply typing their question in the search bar, Deskhero's AI-powered search algorithm will scan through all available data, including tickets, knowledge base articles, and scraped websites, to provide relevant and accurate information. This allows travel agents to efficiently retrieve information and provide timely responses to their customers.
Use case 1
A travel agent receives a customer inquiry about the baggage allowance for a specific airline. Instead of manually searching through various sources, the agent can use the 'In app search' feature to quickly find the relevant information from previous tickets, knowledge base articles, or even scraped airline websites.
Use case 2
A travel agent needs to provide information about visa requirements for a particular destination. By using the 'In app search' feature, the agent can easily retrieve up-to-date visa information from the knowledge base or relevant government websites, ensuring accurate and reliable answers for their customers.
Use case 3
A travel agent receives a customer query regarding the best time to visit a popular tourist attraction. With the 'In app search' capability, the agent can search through previous tickets or scraped travel websites to find recommendations and insights from other travelers, enabling them to provide personalized and valuable advice.
