Panorama Doors & Windows receives a high volume of customer inquiries daily. To manage these effectively, they integrated Deskhero into their customer support operations. The platform's advanced AI capabilities helped them improve ticket management by suggesting replies based on previous tickets, knowledge base articles, and uploaded files.
The AI feature also improved the accuracy and relevance of search results for customer queries. By leveraging OpenAI Embeddings from various resources, the AI could provide more precise responses, reducing the time spent by support agents on each ticket.
Panorama also used Deskhero's capability to scrape website data. This feature allowed them to gather valuable information from their own website and others, which the AI could then use to assist in responding to customer queries.
Deskhero's AI also proved beneficial in managing user groups. By analyzing past interactions and tickets, the AI could suggest appropriate user groups for new customers, improving the efficiency of customer management.
With Deskhero's AI capabilities, Panorama Doors & Windows has seen a significant improvement in customer experience, a reduction in response times, and an overall enhancement in their customer support operations.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant and accurate replies to customer queries, improving the efficiency of ticket management.
How does Deskhero's AI use website data?
Deskhero's AI can leverage website data scraped by the platform to provide more precise responses to customer queries, enhancing the accuracy and relevance of search results.
How does Deskhero's AI enhance customer experience?
By providing more accurate and relevant responses to customer queries, Deskhero's AI enhances customer experience by reducing response times and improving the quality of customer support.
* This article provides an example of how a fictive company in the Wholesale of windows and doors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
