A Front shared inbox alternative for small support teams

Turn your existing Gmail or Microsoft 365 mailbox into a shared helpdesk. Assign tickets, add internal notes, and review AI-suggested replies before sending.

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Why teams switch from Front shared inbox to Deskhero

Keep your support address

Connect Gmail or Microsoft 365 with full two-way sync. Replies leave from your own address, and you do not need to migrate historical mail before going live.

Run support from one shared inbox

Assign tickets, organize Users into groups, set statuses and priorities, apply tags, and collaborate with internal notes and mentions.

Review every suggested reply

Deskhero drafts replies from your approved FAQ, internal knowledge, website pages, previous tickets, and attachments. Users review and send each draft.

Deskhero vs Front shared inbox at a glance

Feature	Deskhero	Front shared inbox
Shared inbox channels	Connect Gmail, Microsoft 365, a forwarding mailbox on any domain, or a built-in Deskhero address.	Front shared inboxes can receive email, Instagram, or SMS channels and can also be empty organizational spaces. source
Conversation ownership	Assign tickets to Users or groups and track status, priority, and tags.	Front lets teams designate an owner for each conversation. source
Internal collaboration	Add internal notes, mention Users, receive notifications, forward tickets, and merge related tickets.	Front supports team-only comments on conversations, including mentions. source
Workflow automation	Run rules on new tickets using conditions such as language, then assign, tag, prioritize, change status, or delete.	Front offers rules with triggers and actions for repetitive inbox workflows. source
Reporting	Use fixed Statistics views for volume, response times, topics, and more, with Excel export and dashboard KPIs.	Front provides activity reports for team performance, common issues, and busy email times. source
Gmail synchronization	Use full two-way Gmail sync so incoming mail becomes tickets and replies are sent from your address.	Front documents two-way Gmail sync for connected individual and shared inboxes. source

How to move from Front shared inbox to Deskhero

Connect your Gmail or Microsoft 365 mailbox with OAuth, or route another domain through a forwarding mailbox.
Invite Users, create groups, and choose how tickets should be assigned and organized.
Start handling new email as tickets. Historical mail does not need to move, and a one-time IMAP import is available.
Add approved support knowledge, then review and send AI-suggested replies from each ticket.

Pricing

Choose a monthly plan based on the support volume, mailboxes, and workspace capacity your team needs. Core helpdesk and AI features are included across paid plans.

Small

$29.85 per month

3 Users included, then $9.95 per additional User. 500 tickets, 1 mailbox, 50 knowledge base articles and 500 chat-bot sessions a month.

Medium (popular)

$44.85 per month

3 Users included, then $14.95 per additional User. 5 000 tickets, 3 mailboxes, 500 knowledge base articles and 2 000 chat-bot sessions a month.

Large

$89.85 per month

3 Users included, then $29.95 per additional User. 10 000 tickets, 5 mailboxes, 5 000 knowledge base articles and 5 000 chat-bot sessions a month.

Every paid plan includes AI-suggested answers, attachment reading, AI chat-bot, public FAQ, auto-replies, Statistics, Insights, SLA policies, Shopify customer card, notifications and @mentions, ticket forwarding, multilingual conversations, SSO (Google and Microsoft) and API access. Prices in USD per month. Start with a 30-day free trial, no credit card needed.

What our users say

We've chosen your product over 10 other competitors because of its simple design, nice setup experience and an AI assistant that actually works.
Annelie Demred, Whistlelink

Thanks for the updated two-way email sync! It was a game-changer for us since we now can answer emails on the go using the regular iPhone app
Simon Johansson, Travel Support

Frequently asked questions

Is Deskhero a Front shared inbox alternative?

Deskhero is a mailbox-first helpdesk for small support teams. It turns Gmail, Microsoft 365, or a forwarding mailbox into tickets in a shared team inbox.

Can I keep my existing support email address?

Yes. Connect Gmail or Microsoft 365 with OAuth, or connect another domain through a forwarding mailbox. Replies are sent from your own address.

How does Deskhero use AI in the shared inbox?

Deskhero suggests replies from your workspace knowledge, including approved FAQ items, internal knowledge, website pages, previous tickets, and attachments. Users review and send the drafts.

Do I need to migrate old email before switching?

No. You can start with new incoming mail without migrating history. A one-time IMAP import is available if you want to bring older messages into Deskhero.

Try Deskhero free for 30 days

No credit card needed. Connect your mailbox and go live in minutes.