Comparing HelpScout Competitors? Keep Your Mailbox
Deskhero is a mailbox-first Help Scout alternative for small teams. Keep your email address, assign tickets, and review AI reply drafts grounded in your company knowledge.
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Why consider Deskhero instead of Help Scout
Keep Gmail and Microsoft 365 in sync
Connect your existing mailbox to Deskhero with two-way sync. Incoming email becomes tickets, replies use your own address, and labels and archive stay in sync. Choose this workflow when keeping your mailbox connected matters to your team.
Review drafts built from your support knowledge
Deskhero drafts replies from your FAQ, internal knowledge base, scraped website pages, and previous tickets. Drafts can also use customer attachments. You review, edit, and send the answer.
Bring Shopify context into email support
See orders, payment and fulfillment status, tracking links, and line items alongside the ticket. Deskhero matches customers by requester email and syncs your product catalog for AI drafts. The Shopify connection is read-only.
Deskhero vs Help Scout at a glance
| Feature | Deskhero | Help Scout |
|---|---|---|
| Gmail workflow | OAuth connection with two-way sync for incoming email, replies, labels, and archive. | Google Workspace guide uses forwarding, with optional Google OAuth for sending. Replies or updates made in Gmail do not appear in Help Scout. source |
| AI reply drafts | Drafts use workspace knowledge and customer attachments. Users review and send. | AI drafting backed by your sources. source |
| Avoiding duplicate replies | Ticket locks show which User is working on a ticket, with a padlock in the list and a banner in the ticket. | Shows when a teammate is viewing or replying to a conversation. source |
| Internal collaboration | Internal notes and @mentions keep handoff context with the ticket. | Notes let teammates share context within a conversation. source |
| Workflow automation | Rules run on new tickets, with actions such as assignment, tagging, status, and priority changes. | Workflows handle tags, routing, status updates, and notifications. source |
| Shopify order actions | Read-only order context, payment and fulfillment status, tracking links, and product catalog sync for AI drafts. | Can refund, cancel, edit, or duplicate recent orders from the sidebar. source |
| Response deadlines | SLA policies track first-reply and resolution targets with weekly business hours and alerts. | SLAs make conversation deadlines visible. source |
AI Answers is billed per resolution. Check Help Scout's pricing page for current terms. source
How to move from Help Scout to Deskhero
- Choose a cutover point and decide how your team will finish existing Help Scout conversations. Treat historical tickets separately from the new mailbox connection.
- Connect your Gmail or Microsoft 365 mailbox to Deskhero. Send a test email and reply to check that messages arrive and replies use your existing address.
- Invite Users, set up groups, and agree on assignment, status, and priority rules. Test a handoff using an internal note.
- Add your internal knowledge and website as draft sources. Review suggested replies on real questions before making Deskhero your daily support inbox.
Pricing
Deskhero bills monthly in USD, with pricing based on Users. Compare the current plan details with your team size and support workload.
Small
$29.85 per month
3 Users included, then $9.95 per additional User. Includes 1 mailbox, 50 knowledge base articles, 500 tickets a month and 500 chat-bot sessions a month.
Medium (popular)
$44.85 per month
3 Users included, then $14.95 per additional User. Includes 3 mailboxes, 500 knowledge base articles, 5,000 tickets a month and 2,000 chat-bot sessions a month.
Large
$89.85 per month
3 Users included, then $29.95 per additional User. Includes 5 mailboxes, 5,000 knowledge base articles, 10,000 tickets a month and 5,000 chat-bot sessions a month.
Every paid plan includes AI-suggested answers, attachment reading, AI chat-bot, public FAQ, auto-replies, Statistics, Insights, SLA policies, Shopify customer card, notifications and @mentions, ticket forwarding, multilingual conversations, SSO (Google and Microsoft) and API access. Prices in USD per month. Start with a 30-day free trial, no credit card needed.
What our users say
We've chosen your product over 10 other competitors because of its simple design, nice setup experience and an AI assistant that actually works.
Annelie Demred, Whistlelink
Frequently asked questions
When is Deskhero a useful alternative to Help Scout?
Consider Deskhero when your small team wants a shared support inbox connected to Gmail or Microsoft 365 with two-way sync. You can assign tickets, leave internal notes, and review AI drafts grounded in your company knowledge.
Can I keep my existing support email address?
Yes. Connect Gmail or Microsoft 365 through OAuth, including Microsoft 365 shared mailboxes. Other domains can use DNS setup and forwarding, but forwarding mailboxes do not provide two-way sync.
Is Deskhero a Help Scout alternative for Shopify support?
Yes, if you want read-only customer and order context alongside email tickets, plus product catalog knowledge for AI drafts. If your team needs to change orders from the support sidebar, Help Scout documents refund, cancel, edit, and duplicate actions; Deskhero's integration is read-only.
Does switching import my old Help Scout conversations?
No. Connecting your mailbox does not migrate your Help Scout ticket history. Deskhero's sent-email import adds AI knowledge rather than moving past conversations into the inbox.
Do I control the AI reply drafts?
Yes. Deskhero suggests replies from workspace knowledge and can use customer attachments as context. You review, edit, and send the reply.
Try Deskhero free for 30 days
No credit card needed. Connect your mailbox and go live in minutes.
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