SkyHigh Rentals receives numerous customer queries daily about their rental services, equipment specifications, and safety measures. Managing these queries manually was time-consuming and prone to errors. With Deskhero, they can now automatically categorize and prioritize tickets using AI, ensuring that urgent matters are addressed promptly.
Deskhero's AI capabilities also allow SkyHigh Rentals to generate suggested replies based on previous tickets and knowledge base articles. This feature has significantly improved the efficiency of their customer support team, allowing them to handle more tickets within a shorter period.
The comprehensive search bar powered by AI helps SkyHigh Rentals' customer support team find relevant content quickly. Whether it's from previous tickets, uploaded files like policies or manuals, or scraped website data, the AI can find and present the most relevant information to address customer queries.
Deskhero's AI also enhances the company's knowledge base by generating articles from Word, PowerPoint, and PDF files. This feature has made it easier for SkyHigh Rentals to share important information with customers, reducing the number of repetitive queries.
Overall, Deskhero's AI capabilities have transformed SkyHigh Rentals' customer support services, making them more efficient and effective. The company can now provide better service to its customers, improving customer satisfaction and loyalty.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of incoming tickets. It then categorizes and prioritizes them based on their urgency and relevance, ensuring that critical issues are addressed first.
How does Deskhero's AI generate suggested replies?
Based on the analysis of previous tickets, knowledge base articles, and other relevant data, Deskhero's AI generates suggested replies to customer queries. These suggestions help the customer support team respond more quickly and accurately.
How does Deskhero's AI enhance the search function?
Deskhero's AI uses OpenAI Embeddings to analyze all available data, including previous tickets, uploaded files, and scraped website data. It then uses this analysis to provide more relevant search results, making it easier for the customer support team to find the information they need.
* This article provides an example of how a fictive company in the Access Platforms & Lifts Rental industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
