LiftMaster Inc. has a vast amount of information in various formats, including Word, PowerPoint, and PDF files. Before using Deskhero, compiling and organizing this information into a searchable knowledge base was a daunting task. However, with Deskhero's AI capabilities, they can now automatically generate knowledge base articles from these files, saving significant time and effort.
The AI-powered comprehensive search bar has also made it easier for LiftMaster Inc.'s customer support team to find relevant information quickly. By analyzing all available data, including previous tickets, uploaded files, and scraped website data, the AI provides more relevant search results.
Deskhero's AI also improves the efficiency of LiftMaster Inc.'s customer support team by generating suggested replies based on previous tickets and knowledge base articles. This feature allows the team to respond to customer queries more quickly and accurately.
By automating ticket management, Deskhero's AI helps LiftMaster Inc. ensure that all customer queries are addressed promptly. The AI categorizes and prioritizes tickets based on their urgency and relevance, ensuring that critical issues are addressed first.
Overall, Deskhero's AI capabilities have significantly improved LiftMaster Inc.'s customer support services. They can now provide faster and more accurate responses to customer queries, improving customer satisfaction and loyalty.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI uses OpenAI Embeddings to analyze Word, PowerPoint, and PDF files. It then generates knowledge base articles from these files, making it easier to share important information with customers.
How does Deskhero's AI improve search results?
Deskhero's AI analyzes all available data, including previous tickets, uploaded files, and scraped website data. It then uses this analysis to provide more relevant search results, making it easier for the customer support team to find the information they need.
How does Deskhero's AI automate ticket management?
Deskhero's AI uses OpenAI Embeddings to analyze the content of incoming tickets. It then categorizes and prioritizes them based on their urgency and relevance, ensuring that critical issues are addressed first.
* This article provides an example of how a fictive company in the Access Platforms & Lifts Rental industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.