Elevate Rentals receives a high volume of customer queries every day. Managing these queries manually was challenging and time-consuming. However, with Deskhero's AI capabilities, they can now automate ticket management, ensuring that all queries are addressed promptly.
Deskhero's AI categorizes and prioritizes tickets based on their urgency and relevance. This feature has significantly improved the efficiency of Elevate Rentals' customer support team, allowing them to focus on addressing the most critical issues first.
The AI-powered comprehensive search bar has also made it easier for Elevate Rentals' customer support team to find relevant information quickly. By analyzing all available data, including previous tickets, uploaded files, and scraped website data, the AI provides more relevant search results.
Deskhero's AI also generates suggested replies based on previous tickets and knowledge base articles. This feature has enabled Elevate Rentals' customer support team to respond to customer queries more quickly and accurately.
Overall, Deskhero's AI capabilities have significantly improved the efficiency of Elevate Rentals' customer support services. They can now provide faster and more accurate responses to customer queries, improving customer satisfaction and loyalty.
How does Deskhero's AI automate ticket management?
Deskhero's AI uses OpenAI Embeddings to analyze the content of incoming tickets. It then categorizes and prioritizes them based on their urgency and relevance, ensuring that critical issues are addressed first.
How does Deskhero's AI enhance the search function?
Deskhero's AI uses OpenAI Embeddings to analyze all available data, including previous tickets, uploaded files, and scraped website data. It then uses this analysis to provide more relevant search results, making it easier for the customer support team to find the information they need.
How does Deskhero's AI generate suggested replies?
Based on the analysis of previous tickets, knowledge base articles, and other relevant data, Deskhero's AI generates suggested replies to customer queries. These suggestions help the customer support team respond more quickly and accurately.
* This article provides an example of how a fictive company in the Access Platforms & Lifts Rental industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.