Sunset Resorts receives numerous customer inquiries daily, ranging from booking queries to requests for special arrangements. Using Deskhero's ticket management system, these inquiries are organized and prioritized, ensuring that no request goes unnoticed. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant responses, significantly reducing response times.
The AI also enhances the search results in the knowledge base by using OpenAI Embeddings from previous tickets and uploaded files like policies, manuals, and presentations. This allows the customer support team to find the most relevant information quickly and efficiently, improving the overall customer service experience.
Deskhero's AI capabilities also extend to website scraping. It can extract useful information from Sunset Resorts' website and other related sites, further enriching the knowledge base. This feature is particularly useful for keeping up with changes in resort amenities, services, and policies.
Sunset Resorts also utilizes Deskhero's custom fields and user groups features to categorize inquiries based on their nature and urgency. This ensures that high-priority tickets are addressed promptly, and specific types of inquiries are handled by the most qualified team members.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency and effectiveness of Sunset Resorts' customer support services, leading to higher customer satisfaction rates.
How does Deskhero's AI suggest responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero enhance search results in the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant content, enhancing the search results in the knowledge base.
How does Deskhero's website scraping feature benefit Sunset Resorts?
Deskhero's website scraping feature extracts useful information from Sunset Resorts' website and other related sites, enriching the knowledge base and keeping it up-to-date with changes in resort amenities, services, and policies.
* This article provides an example of how a fictive company in the Accommodation Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
