CityStay Apartments deals with a wide range of tenant inquiries, from booking confirmations to maintenance requests. Deskhero's ticket management system helps organize these inquiries, while its AI capabilities analyze previous tickets to suggest relevant responses, speeding up the resolution process.
The AI also enhances the search results in the knowledge base by using OpenAI Embeddings from previous tickets and uploaded files like apartment manuals and policies. This allows the support team to find the most relevant information quickly, improving the tenant support experience.
CityStay Apartments also benefits from Deskhero's website scraping feature. The AI can extract useful information from CityStay Apartments' website and other related sites, keeping the knowledge base updated with the latest apartment listings, amenities, and policies.
CityStay Apartments uses Deskhero's custom fields and user groups features to categorize inquiries based on their nature and urgency. This ensures that urgent maintenance requests are addressed promptly, and specific types of inquiries are handled by the right team members.
In conclusion, Deskhero's advanced AI capabilities have significantly improved the efficiency of CityStay Apartments' tenant support services, leading to higher tenant satisfaction.
How does Deskhero's AI suggest responses to tenant inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero enhance search results in the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant content, enhancing the search results in the knowledge base.
How does Deskhero's website scraping feature benefit CityStay Apartments?
Deskhero's website scraping feature extracts useful information from CityStay Apartments' website and other related sites, enriching the knowledge base and keeping it updated with the latest apartment listings, amenities, and policies.
* This article provides an example of how a fictive company in the Accommodation Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.