MountainView Cabins receives a variety of guest inquiries, from booking questions to requests for local recommendations. Deskhero's ticket management system organizes these inquiries, while its AI capabilities analyze previous tickets to suggest relevant responses, reducing response times.
The AI also enhances the search results in the knowledge base by using OpenAI Embeddings from previous tickets and uploaded files like cabin manuals and local guides. This allows the support team to find the most relevant information quickly, improving the guest support experience.
MountainView Cabins also benefits from Deskhero's website scraping feature. The AI can extract useful information from MountainView Cabins' website and other related sites, keeping the knowledge base updated with the latest cabin availability, amenities, and local attractions.
MountainView Cabins uses Deskhero's custom fields and user groups features to categorize inquiries based on their nature and urgency. This ensures that urgent issues are addressed promptly, and specific types of inquiries are handled by the most suitable team members.
In summary, Deskhero's advanced AI capabilities have significantly improved the efficiency of MountainView Cabins' guest support services, leading to higher guest satisfaction.
How does Deskhero's AI suggest responses to guest inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero enhance search results in the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant content, enhancing the search results in the knowledge base.
How does Deskhero's website scraping feature benefit MountainView Cabins?
Deskhero's website scraping feature extracts useful information from MountainView Cabins' website and other related sites, enriching the knowledge base and keeping it updated with the latest cabin availability, amenities, and local attractions.
* This article provides an example of how a fictive company in the Accommodation Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.