AccountGuard was facing challenges in managing the high volume of customer queries and complaints. They needed a solution that could help them manage tickets efficiently and provide quick, accurate responses to customer queries.
With Deskhero, AccountGuard was able to structure their customer queries into data lists and manage them using the kanban board. The custom fields feature allowed them to categorize tickets based on their nature, making it easier for the support team to prioritize and handle them.
The advanced AI capabilities of Deskhero have been instrumental in improving AccountGuard's customer support. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero's AI can generate suggested replies, significantly reducing the response time.
Moreover, the AI-enhanced comprehensive search bar has made it easier for the support team to find relevant content quickly, further improving their efficiency. The AI also enhances search results, providing the most relevant information based on the query.
AccountGuard has also utilized Deskhero's REST API to integrate the platform with their existing systems, ensuring seamless data flow and improved overall operational efficiency.
How does Deskhero's AI improve response time?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies to customer queries, significantly reducing the response time.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses OpenAI Embeddings to provide the most relevant information based on the query, making it easier for the support team to find the required content quickly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, ensuring seamless data flow and improved overall operational efficiency.
* This article provides an example of how a fictive company in the Account Monitoring Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
