MonitorPlus was struggling with the management of a high volume of customer support tickets. They needed a solution that could help them manage these tickets efficiently and respond to customer queries quickly and accurately.
Deskhero provided MonitorPlus with the ability to manage their tickets using structured data lists and a kanban board. The custom fields feature allowed them to categorize tickets based on their nature, making it easier for the support team to prioritize and handle them.
Deskhero's advanced AI capabilities have been instrumental in improving MonitorPlus's ticket management. By leveraging OpenAI Embeddings from previous tickets, the AI can generate suggested replies, significantly reducing the response time and improving the accuracy of responses.
MonitorPlus also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information. The AI-enhanced comprehensive search bar makes it easy for the support team to find the most relevant information quickly.
Through Deskhero's REST API, MonitorPlus has integrated the platform with their existing systems, ensuring a seamless flow of data and improving their overall operational efficiency.
How does Deskhero's AI improve ticket management?
Deskhero's AI leverages OpenAI Embeddings from previous tickets to generate suggested replies, significantly reducing the response time and improving the accuracy of responses.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature allows companies to keep their knowledge base updated with the latest information, enhancing the accuracy of the responses provided to customer queries.
How does Deskhero improve operational efficiency?
Deskhero improves operational efficiency by providing structured data lists and custom fields for efficient management of customer queries and knowledge base. It also offers a REST API for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Account Monitoring Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
