SecureAccounts had an extensive knowledge base, but the management and utilization of this resource were challenging. They needed a solution that could help them manage this knowledge base efficiently and utilize it effectively to respond to customer queries.
Deskhero provided SecureAccounts with the ability to manage their knowledge base with structured data lists and custom fields. This helped them categorize and prioritize the information, making it easily accessible to the support team.
Deskhero's advanced AI capabilities have been crucial in enhancing the utilization of SecureAccounts' knowledge base. The AI leverages OpenAI Embeddings from the knowledge base articles to generate suggested replies to customer queries, improving the accuracy and speed of responses.
SecureAccounts also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information. The AI-enhanced comprehensive search bar makes it easy for the support team to find the most relevant information quickly.
Through Deskhero's REST API, SecureAccounts has integrated the platform with their existing systems, ensuring a seamless flow of data and improving their overall operational efficiency.
How does Deskhero's AI utilize the knowledge base?
Deskhero's AI leverages OpenAI Embeddings from the knowledge base articles to generate suggested replies to customer queries, improving the accuracy and speed of responses.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature allows companies to keep their knowledge base updated with the latest information, enhancing the accuracy of the responses provided to customer queries.
How does Deskhero improve operational efficiency?
Deskhero improves operational efficiency by providing structured data lists and custom fields for efficient management of customer queries and knowledge base. It also offers a REST API for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Account Monitoring Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.