MusicFest Ltd. receives thousands of customer queries daily, especially during the festival season. They use Deskhero's ticket management feature to handle this high volume of tickets. The AI capabilities of Deskhero categorize the tickets based on their content, making it easier for the support team to prioritize and address them.
The custom fields feature allows MusicFest Ltd. to collect specific information from customers, such as their favorite music genre or artists. This data is then used by the AI to personalize the responses, enhancing customer satisfaction.
MusicFest Ltd. also uses the knowledge base feature of Deskhero to create a comprehensive database of information about their festivals. The AI capabilities of Deskhero analyze this data and use it to generate suggested replies to customer queries. This not only saves time for the support team but also ensures that the responses are accurate and consistent.
Deskhero's website scraping feature is used by MusicFest Ltd. to keep track of reviews and feedback about their festivals on different websites. The AI analyzes this data and provides insights into customer preferences and areas of improvement.
Finally, the advanced search bar powered by AI makes it easy for the support team to find relevant information quickly. Whether they are looking for a specific ticket or information in the knowledge base, the AI-enhanced search provides accurate results in no time.
How does Deskhero's AI handle a high volume of tickets?
Deskhero's AI categorizes the tickets based on their content, making it easier for the support team to prioritize and address them. This helps in handling a high volume of tickets efficiently.
How does the AI generate suggested replies?
The AI analyzes the data in the knowledge base and uses it to generate suggested replies to customer queries. This not only saves time for the support team but also ensures that the responses are accurate and consistent.
How does the AI provide insights into customer preferences?
The AI analyzes the data collected through the website scraping feature and provides insights into customer preferences. For example, it can identify popular music genres or artists based on the reviews and feedback about the festivals.
* This article provides an example of how a fictive company in the Administration of Cultural Programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.