AdminTech Services was grappling with the challenge of managing a high volume of customer queries. They needed a solution that could help them handle these queries effectively and provide timely responses.
AdminTech Services chose Deskhero for its advanced features and AI capabilities. With Deskhero, they could organize their customer queries into structured data lists and custom fields, allowing for efficient management and tracking of customer queries.
Deskhero's AI capabilities were instrumental in improving their customer support operations. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, Deskhero could suggest relevant replies to customer queries. This greatly reduced the response time and improved the quality of their responses.
The AI-enhanced comprehensive search bar made it easy for the customer support team to find relevant information quickly. The REST API allowed AdminTech Services to integrate Deskhero with their existing systems, ensuring a seamless user experience.
By implementing Deskhero, AdminTech Services was able to improve their customer support efficiency, reduce response times, and increase customer satisfaction.
How does Deskhero's AI capabilities improve customer support efficiency?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant replies to customer queries. This reduces the response time and improves the quality of responses, thereby improving customer support efficiency.
Can Deskhero be integrated with existing systems?
Yes, Deskhero comes with a REST API that allows seamless integration with your existing systems.
How does Deskhero's AI enhance the search function?
Deskhero's AI enhances the search function by using OpenAI Embeddings to find the most relevant information quickly. This makes it easier for the customer support team to find the information they need.
* This article provides an example of how a fictive company in the Administrative Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.