OfficeMaster Inc. was facing challenges in managing their helpdesk services due to an increasing number of customer queries. They needed a solution that could help them manage these queries efficiently and accurately.
They chose Deskhero for its robust features and advanced AI capabilities. With Deskhero, OfficeMaster Inc. could categorize their customer queries into structured data lists and custom fields, making it easier to manage and track them.
Deskhero's AI capabilities played a crucial role in improving their helpdesk services. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, Deskhero was able to suggest relevant replies to customer queries. This not only improved the accuracy of their responses but also reduced the response time.
The AI-enhanced comprehensive search bar made it easy for the helpdesk team to find relevant information quickly. The REST API allowed OfficeMaster Inc. to integrate Deskhero with their existing systems, providing a seamless experience.
By implementing Deskhero, OfficeMaster Inc. was able to enhance their helpdesk services, improve response accuracy, and increase customer satisfaction.
How does Deskhero's AI capabilities improve helpdesk services?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant replies to customer queries. This improves the accuracy of responses and reduces the response time.
Can Deskhero be integrated with existing systems?
Yes, Deskhero comes with a REST API that allows seamless integration with your existing systems.
How does Deskhero's AI enhance the search function?
Deskhero's AI enhances the search function by using OpenAI Embeddings to find the most relevant information quickly. This makes it easier for the helpdesk team to find the information they need.
* This article provides an example of how a fictive company in the Administrative Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.