AdminPro Solutions was struggling with the growing volume of customer queries and the need for quick, accurate responses. They turned to Deskhero to help manage their customer support tickets more efficiently.
With Deskhero, AdminPro Solutions could easily organize their customer queries into structured data lists and custom fields. The platform's kanban board feature allowed them to visualize and manage their workflow effectively.
The advanced AI capabilities of Deskhero were particularly beneficial. Leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data, Deskhero could find relevant content and generate suggested replies. This significantly reduced the time taken to respond to customer queries.
Furthermore, Deskhero's comprehensive search bar enhanced by AI made it easier for the customer support team to find relevant information quickly. The REST API allowed AdminPro Solutions to integrate Deskhero with their existing systems seamlessly.
By adopting Deskhero, AdminPro Solutions was able to improve their customer support efficiency, reduce response times, and increase customer satisfaction.
How does Deskhero's AI capabilities help in managing customer support tickets?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies. This helps in reducing the time taken to respond to customer queries and improves efficiency.
Can Deskhero be integrated with existing systems?
Yes, Deskhero comes with a REST API that allows seamless integration with your existing systems.
How does Deskhero's AI enhance the search function?
Deskhero's AI enhances the search function by using OpenAI Embeddings to find the most relevant information quickly. This makes it easier for the customer support team to find the information they need.
* This article provides an example of how a fictive company in the Administrative Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
