EduFlex has a vast knowledge base consisting of course materials, policies, manuals, and other resources. Deskhero's AI leverages OpenAI Embeddings from these resources to generate suggested replies for customer queries. This has greatly reduced the time taken by the support team to respond to customer queries.
The AI also enhances search results by using the embeddings to find relevant content from the knowledge base, uploaded files, and scraped website data. This has made it easier for the support team to find the information they need to resolve customer issues.
Deskhero's AI capabilities have also been used to automate the ticket management process. The AI can categorize and prioritize tickets based on their content, which has helped EduFlex's support team to focus on the most urgent issues first.
Furthermore, the AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This has made it easier for EduFlex to keep their knowledge base up-to-date with the latest course materials and policies.
Overall, Deskhero's AI capabilities have made EduFlex's customer support more efficient and effective. The support team is now able to resolve issues faster and provide better service to their customers.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to find relevant content from the knowledge base, uploaded files, and scraped website data. This enhances the search results by showing the most relevant information first.
How does Deskhero's AI automate the ticket management process?
The AI categorizes and prioritizes tickets based on their content. This helps the support team to focus on the most urgent issues first.
* This article provides an example of how a fictive company in the Adult & Continuing Education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.