Adventure Quest Education receives numerous inquiries daily from parents and schools about their programs. To manage these inquiries, they use Deskhero's ticket management system. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest responses, significantly reducing the response time.
The company also utilizes Deskhero's custom fields and user groups features to categorize tickets based on the type of inquiry and the customer's profile. This allows for a more personalized and efficient service.
Adventure Quest Education has a vast knowledge base consisting of program details, safety protocols, and other relevant information. Deskhero's AI capabilities enhance the search results by leveraging OpenAI Embeddings from this knowledge base. This makes it easier for the support team to find and provide accurate information quickly.
Deskhero's website scraping feature is used to keep the knowledge base updated with the latest information from relevant external sources. The AI capabilities ensure that only the most relevant and useful information is added to the knowledge base.
Finally, the REST API is used to integrate Deskhero with the company's existing systems, creating a seamless workflow. The AI capabilities further enhance this integration by providing intelligent insights and suggestions.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest responses. This reduces the time spent by the support team in crafting responses.
How does Deskhero ensure the accuracy of information provided?
Deskhero's AI enhances search results by leveraging OpenAI Embeddings from the knowledge base, ensuring that accurate and relevant information is provided. The website scraping feature also keeps the knowledge base updated with the latest information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems. The AI capabilities further enhance this integration by providing intelligent insights and suggestions.
* This article provides an example of how a fictive company in the Adventure Education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.