Experiential Adventure Academy receives a large number of inquiries about their adventure activities and learning programs. They use Deskhero's ticket management system to handle these inquiries. Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest responses, reducing the response time and improving the efficiency of the support team.
The company uses Deskhero's custom fields and user groups to categorize tickets and customers. This helps in providing personalized service and improves the overall customer experience.
The company's knowledge base is extensive, containing information about their activities, safety measures, and other relevant details. Deskhero's AI capabilities enhance the search results by using OpenAI Embeddings from the knowledge base, making it easier for the support team to find and provide accurate information.
Deskhero's website scraping feature is used to keep the knowledge base updated with the latest information from relevant external sources. The AI capabilities ensure that only the most relevant and useful information is added to the knowledge base.
Lastly, the company uses Deskhero's REST API to integrate with their existing systems, creating a seamless workflow. The AI capabilities further enhance this integration by providing intelligent insights and suggestions.
How does Deskhero's AI capabilities improve the response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest responses, reducing the time spent by the support team in crafting responses.
How does Deskhero ensure the accuracy of information provided?
Deskhero's AI enhances search results by using OpenAI Embeddings from the knowledge base, ensuring that accurate and relevant information is provided. The website scraping feature also keeps the knowledge base updated with the latest information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems. The AI capabilities further enhance this integration by providing intelligent insights and suggestions.
* This article provides an example of how a fictive company in the Adventure Education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
