AdventureX receives a high volume of queries from customers about their adventure packages, safety measures, and booking procedures. The company uses Deskhero's ticket management feature to efficiently handle these queries. However, the real game-changer has been the platform's AI capabilities, which have significantly reduced response times and improved customer satisfaction.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies. This not only speeds up the response time but also ensures that the responses are accurate and consistent.
Deskhero's AI capabilities have also enhanced the search results on AdventureX's knowledge base. Customers can now find relevant information more quickly and easily, reducing the number of support tickets and freeing up the support team to handle more complex queries.
Additionally, the AI's ability to learn from past interactions has resulted in continuous improvement in the quality of responses and search results. This has led to a significant reduction in repeat queries, further improving the efficiency of the support team.
Overall, Deskhero's AI capabilities have transformed AdventureX's customer support, resulting in happier customers and a more efficient support team.
How has Deskhero's AI improved response times?
The AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. This content is then used to generate suggested replies, significantly speeding up the response time.
How has the AI enhanced the search results on the knowledge base?
The AI uses the same OpenAI Embeddings to improve the relevance of search results on the knowledge base. This makes it easier for customers to find the information they need, reducing the number of support tickets.
Does the AI improve over time?
Yes, the AI learns from past interactions, which leads to continuous improvement in the quality of responses and search results.
* This article provides an example of how a fictive company in the Adventure holiday centres industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.