Epic Adventures receives a large number of customer queries every day. To handle these queries efficiently, the company uses Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies and improve search results.
The AI's ability to generate accurate and consistent responses has significantly improved the efficiency of the helpdesk team. They can now handle more queries in less time, resulting in shorter wait times for customers.
Deskhero's AI has also enhanced the search results on Epic Adventures' knowledge base. Customers can now find relevant information more quickly and easily, reducing the number of support tickets and freeing up the helpdesk team to handle more complex queries.
Furthermore, the AI's ability to learn from past interactions has resulted in continuous improvement in the quality of responses and search results. This has led to a significant reduction in repeat queries, further improving the efficiency of the helpdesk team.
Overall, Deskhero's AI capabilities have transformed Epic Adventures' helpdesk services, resulting in happier customers and a more efficient helpdesk team.
How has Deskhero's AI improved the efficiency of the helpdesk team?
The AI generates accurate and consistent responses to customer queries, allowing the helpdesk team to handle more queries in less time. This results in shorter wait times for customers.
How has the AI enhanced the search results on the knowledge base?
The AI-enhanced search results make it easier for customers to find the information they need, reducing the number of support tickets and freeing up the helpdesk team to handle more complex queries.
Does the AI improve over time?
Yes, the AI learns from past interactions, which leads to continuous improvement in the quality of responses and search results.
* This article provides an example of how a fictive company in the Adventure holiday centres industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.