Safari Supreme receives hundreds of inquiries daily from potential customers seeking information about their safari tours. Using Deskhero's advanced AI capabilities, the company has been able to automate responses to common queries by leveraging the knowledge base articles, previous tickets, and uploaded files like policies and manuals.
The AI uses OpenAI Embeddings to find relevant content and generate suggested replies, significantly reducing the time taken to respond to customer inquiries. This has led to increased customer satisfaction as customers receive accurate and timely responses.
Deskhero's website scraping feature has also proved invaluable for Safari Supreme. The company regularly updates its website with new tour packages and information. Deskhero's AI can scrape this data and update the knowledge base, ensuring that the support team always has the most up-to-date information.
Furthermore, the comprehensive search bar powered by AI has made it easy for the support team to find relevant information quickly. They can now handle multiple queries simultaneously, increasing their efficiency and productivity.
Finally, the REST API has allowed Safari Supreme to integrate Deskhero with their existing systems seamlessly, further enhancing their customer support operations.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content from the knowledge base, previous tickets, and uploaded files to generate suggested replies. This significantly reduces the time taken to respond to customer inquiries.
How does Deskhero keep the knowledge base updated?
Deskhero's AI can scrape data from the company's website and update the knowledge base, ensuring that the support team always has the most up-to-date information.
How does Deskhero's comprehensive search bar work?
The comprehensive search bar is powered by AI, making it easy for the support team to find relevant information quickly, thereby handling multiple queries simultaneously.
* This article provides an example of how a fictive company in the Adventure/Safari Tours industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.