AdCraft receives hundreds of customer queries daily, ranging from technical issues to pricing inquiries. Managing these tickets was a challenge until they adopted Deskhero. The platform's structured data lists and custom fields enabled them to categorize and prioritize tickets effectively.
With the help of Deskhero's custom email domains and user groups, AdCraft was able to streamline their communication channels and ensure that the right teams were assigned to the right tickets.
Deskhero's advanced AI capabilities played a significant role in improving AdCraft's customer service. Leveraging OpenAI Embeddings, Deskhero analyzed previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response times.
Deskhero's AI also enhanced search results, making it easier for AdCraft's support team to find relevant information quickly. This feature was particularly useful when dealing with complex or technical queries that required in-depth knowledge.
Overall, Deskhero's AI capabilities have helped AdCraft improve their customer service efficiency and quality, leading to increased customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to analyze all available data and find the most relevant content based on the search query. This significantly improves the accuracy and relevance of search results.
How has Deskhero improved AdCraft's customer service efficiency?
By generating suggested replies and enhancing search results, Deskhero's AI has significantly reduced response times and made it easier for AdCraft's support team to find relevant information quickly. This has led to improved customer service efficiency and quality.
* This article provides an example of how a fictive company in the Advertising industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.