Adventure Awaits receives a large volume of customer queries about their safari tours. By using Deskhero's AI capabilities, they have been able to automate responses to frequently asked questions, freeing up their support team to focus on more complex inquiries.
The AI uses OpenAI Embeddings to find relevant content from the knowledge base, previous tickets, and uploaded files such as policies and manuals. This information is used to generate suggested replies, which has significantly reduced the time taken to respond to customer inquiries.
Deskhero's website scraping feature has also been beneficial for Adventure Awaits. The company regularly updates its website with new tour packages and information. Deskhero's AI can scrape this data and update the knowledge base, ensuring that the support team always has the most current information.
Additionally, the comprehensive search bar powered by AI has made it easy for the support team to find relevant information quickly. This has increased their efficiency and allowed them to handle more queries in less time.
Lastly, the seamless integration of Deskhero with their existing systems via the REST API has further enhanced Adventure Awaits' helpdesk operations.
How does Deskhero's AI automate responses to customer queries?
Deskhero's AI uses OpenAI Embeddings to find relevant content from the knowledge base, previous tickets, and uploaded files. This information is used to generate suggested replies, automating responses to frequently asked questions.
How does Deskhero keep the knowledge base updated with the latest information?
Deskhero's AI can scrape data from the company's website and update the knowledge base, ensuring that the support team always has the most current information.
How does Deskhero's comprehensive search bar improve the efficiency of the support team?
The comprehensive search bar is powered by AI, making it easy for the support team to find relevant information quickly. This increases their efficiency and allows them to handle more queries in less time.
* This article provides an example of how a fictive company in the Adventure/Safari Tours industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
