BrandBoost has a vast array of support resources, including policies, manuals, presentations, and website content. However, managing these resources and making them easily accessible was a challenge until they implemented Deskhero.
Deskhero's structured data lists and custom fields allowed BrandBoost to organize their resources effectively. The platform's comprehensive search bar and website scraping features further enhanced the accessibility of these resources.
Deskhero's advanced AI capabilities played a crucial role in enriching BrandBoost's knowledge base. The AI used OpenAI Embeddings to analyze uploaded files and scraped website data, finding relevant content to include in the knowledge base.
The AI also generated knowledge base articles from Word, PowerPoint, and PDF files, significantly reducing the time and effort required to create these articles manually.
Overall, Deskhero's AI capabilities have helped BrandBoost improve the quality and accessibility of their support resources, leading to more efficient customer service.
How does Deskhero's AI enrich the knowledge base?
Deskhero's AI uses OpenAI Embeddings to analyze uploaded files and scraped website data, finding relevant content to include in the knowledge base. It can also generate knowledge base articles from Word, PowerPoint, and PDF files.
How has Deskhero improved the accessibility of BrandBoost's support resources?
Deskhero's structured data lists, custom fields, comprehensive search bar, and website scraping features have improved the organization and accessibility of BrandBoost's support resources. The AI capabilities have further enhanced this by enriching the knowledge base with relevant content.
How has Deskhero improved BrandBoost's customer service efficiency?
By enriching the knowledge base and improving the accessibility of support resources, Deskhero's AI has made it easier for BrandBoost's support team to find relevant information quickly. This has led to more efficient customer service.
* This article provides an example of how a fictive company in the Advertising industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.