Ocean Dive Tours, a popular adventure tourism guide company, was facing challenges in managing their helpdesk services. They chose Deskhero for its advanced AI capabilities, which helped them improve their ticket management system and enhance their knowledge base.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This allowed Ocean Dive Tours to generate suggested replies to customer queries, improving the efficiency of their helpdesk services.
The AI capabilities of Deskhero also helped Ocean Dive Tours to enhance their knowledge base. The AI could automatically generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This saved the company a lot of time and effort in maintaining their knowledge base.
Furthermore, Deskhero's AI-enhanced search results feature made it easy for Ocean Dive Tours to locate specific tickets or customer queries. This greatly improved the efficiency of their ticket management system.
Overall, Deskhero's AI capabilities revolutionized Ocean Dive Tours' helpdesk services, making them more efficient and customer-centric.
How did Deskhero's AI capabilities improve the efficiency of Ocean Dive Tours' helpdesk services?
Deskhero's AI capabilities helped Ocean Dive Tours to automate responses to customer queries and enhance their knowledge base, improving the efficiency of their helpdesk services.
How does Deskhero's AI help in maintaining the knowledge base?
Deskhero's AI can automatically generate knowledge base articles from various file types and scrape data from the company's website, making it easy to maintain the knowledge base.
How did Deskhero improve Ocean Dive Tours' ticket management system?
Deskhero's AI-enhanced search results feature made it easy for Ocean Dive Tours to locate specific tickets or customer queries, improving the efficiency of their ticket management system.
* This article provides an example of how a fictive company in the Adventure Tourism Guides industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
