Sky High Paragliding, a renowned adventure tourism guide company, was looking for a solution to improve their customer support services. They chose Deskhero for its advanced AI capabilities, which helped them streamline their customer support process and improve their response times.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This enabled Sky High Paragliding to quickly find relevant content and generate suggested replies to customer queries, improving their response times.
Moreover, Deskhero's AI-enhanced search results feature made it easy for Sky High Paragliding to locate specific tickets or customer queries. This greatly improved the efficiency of their customer support services.
Furthermore, the AI capabilities of Deskhero helped Sky High Paragliding to anticipate customer needs based on past interactions. This proactive approach to customer service greatly improved their customer satisfaction rates.
Overall, Deskhero's AI capabilities revolutionized Sky High Paragliding's customer support services, making them more efficient, responsive, and customer-friendly.
How did Deskhero's AI capabilities improve Sky High Paragliding's response times?
Deskhero's AI capabilities helped Sky High Paragliding to quickly find relevant content and generate suggested replies to customer queries, improving their response times.
How does Deskhero's AI-enhanced search results feature work?
Deskhero's AI-enhanced search results feature uses OpenAI Embeddings from various sources to easily locate specific tickets or customer queries, eliminating the need for manual searching.
How did Deskhero help in improving Sky High Paragliding's customer satisfaction rates?
Deskhero's AI capabilities analyze past interactions to anticipate customer needs, enabling a proactive approach to customer service which improves customer satisfaction rates.
* This article provides an example of how a fictive company in the Adventure Tourism Guides industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
