Mountain Peak Adventures, a leading adventure tourism guide company, was struggling with managing the influx of customer queries and support tickets. They turned to Deskhero to streamline their customer support process. With Deskhero's advanced AI capabilities, they were able to automate responses to common queries, significantly reducing their response times.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This helped Mountain Peak Adventures to quickly find relevant content and generate suggested replies. This not only improved their efficiency but also ensured consistent and accurate responses to customer queries.
Moreover, the AI-enhanced search results feature of Deskhero enabled Mountain Peak Adventures to easily locate specific tickets or customer queries. This eliminated the need to manually sift through piles of tickets, saving valuable time and resources.
Additionally, the AI capabilities of Deskhero helped Mountain Peak Adventures to anticipate customer needs based on past interactions. This proactive approach to customer service greatly enhanced their customer satisfaction rates.
Overall, Deskhero's advanced AI capabilities transformed Mountain Peak Adventures' customer support process, making it more efficient, responsive, and customer-friendly.
How did Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities automated responses to common queries, which significantly reduced the time taken to respond to customers.
How does Deskhero's AI-enhanced search results feature work?
Deskhero's AI-enhanced search results feature uses OpenAI Embeddings from various sources to easily locate specific tickets or customer queries, eliminating the need for manual searching.
How did Deskhero help in anticipating customer needs?
Deskhero's AI capabilities analyze past interactions to anticipate customer needs, enabling a proactive approach to customer service.
* This article provides an example of how a fictive company in the Adventure Tourism Guides industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.