CreativeSpark receives a multitude of customer queries and support requests every day. Managing these effectively was a challenge until they implemented Deskhero. The platform's ticket management system and kanban board have made it easy for the team to track and prioritize tasks.
Deskhero's advanced AI capabilities have enabled CreativeSpark to automate responses to common queries. The AI uses OpenAI embeddings from previous tickets and knowledge base articles to generate suggested replies, reducing the time spent on repetitive tasks and allowing the team to focus on more complex issues.
CreativeSpark utilizes Deskhero's custom fields and structured data lists to categorize and filter tickets based on specific campaign types or client needs. This has streamlined the task assignment process and improved response times.
The AI-enhanced search feature of Deskhero has been invaluable to CreativeSpark. The team can now quickly find relevant content, whether it's a past ticket, a knowledge base article, or an uploaded file. The AI understands the context of the search query and delivers accurate results in seconds.
Lastly, CreativeSpark has leveraged Deskhero's REST API to integrate the platform with their existing CRM and project management tools. This has resulted in a unified system that enhances collaboration and improves overall productivity.
How does Deskhero's AI improve response times to common queries?
Deskhero's AI uses OpenAI embeddings from previous tickets and knowledge base articles to generate suggested replies to common queries. This automation reduces the time spent on repetitive tasks and allows the team to focus on more complex issues.
Can Deskhero be integrated with other tools?
Yes, Deskhero's REST API allows it to integrate with a wide range of CRM and project management tools, creating a unified system that enhances collaboration and productivity.
How does the AI-enhanced search work?
Deskhero's AI-enhanced search uses OpenAI embeddings to deliver accurate results from past tickets, knowledge base articles, and uploaded files. It understands the context of your search query to provide the most relevant results.
* This article provides an example of how a fictive company in the Advertising agencies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
