PaperTrail Advertising receives numerous customer queries daily. These include questions about their services, ad placements, and billing details. Before implementing Deskhero, managing these queries was a significant challenge.
Deskhero's ticket management system allowed PaperTrail Advertising to effectively organize all customer queries. The platform's advanced AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing response times.
Furthermore, the AI enhances search results, making it easier for the customer support team to find necessary information. This has led to faster resolution of customer issues, thereby improving customer satisfaction.
The custom fields feature allows PaperTrail Advertising to categorize tickets based on the type of query, helping the team prioritize and handle them more efficiently. The kanban board provides a clear view of the workflow, enabling the team to track the progress of each ticket.
Overall, Deskhero has revolutionized the customer support process at PaperTrail Advertising, making it more streamlined and efficient.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance search results?
The AI uses the same OpenAI Embeddings to enhance search results, making it easier for the customer support team to find necessary information.
How does the kanban board help in tracking tickets?
The kanban board provides a visual representation of the workflow. Each ticket is represented as a card that moves across different columns representing stages in the workflow, making it easy to track the progress of each ticket.
* This article provides an example of how a fictive company in the Advertising in print publications such as magazines, newspapers, etc. industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
