PrintAd Solutions receives a high volume of customer queries regarding their ad placements, campaign performance, and billing details. Managing these queries was proving to be a challenge until they implemented Deskhero. With the platform's ticket management feature, they could organize all incoming queries and ensure none were overlooked.
With Deskhero's advanced AI capabilities, PrintAd Solutions leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This allows the AI to find relevant content and generate suggested replies, significantly reducing the time taken to respond to customer queries.
The AI also enhances search results, making it easier for the support team to find necessary information. This has resulted in improved customer satisfaction as issues are resolved faster and more accurately.
Additionally, the custom fields feature allows PrintAd Solutions to categorize tickets based on the type of query, making it easier for the support team to prioritize and handle them. The kanban board provides a visual representation of the workflow, enabling the team to track the progress of each ticket.
Overall, the implementation of Deskhero has transformed the customer support process at PrintAd Solutions, making it more efficient and effective.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. It then sends this content through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance search results?
The AI uses the same OpenAI Embeddings to enhance search results, making it easier for the support team to find necessary information.
How does the kanban board help in tracking tickets?
The kanban board provides a visual representation of the workflow. Each ticket is represented as a card that moves across different columns representing stages in the workflow, making it easy to track the progress of each ticket.
* This article provides an example of how a fictive company in the Advertising in print publications such as magazines, newspapers, etc. industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
