PixelPerfect receives a high volume of client queries daily. They use Deskhero's AI capabilities to manage these tickets efficiently. The AI analyzes previous tickets and knowledge base articles to suggest replies, reducing the time spent on each ticket.
PixelPerfect uses Deskhero's custom fields and structured data lists to categorize their tickets. The AI capabilities use these categories to provide relevant suggestions and enhance search results.
PixelPerfect also uses Deskhero's website scraping feature to stay updated on their clients' latest campaigns. The AI capabilities analyze this scraped data to provide relevant content and suggestions.
By integrating their existing systems with Deskhero using its REST API, PixelPerfect ensures a seamless flow of information. This integration enhances the AI's ability to provide relevant and accurate suggestions.
Deskhero's AI capabilities have significantly improved PixelPerfect's customer support efficiency and accuracy, leading to increased client satisfaction.
How does Deskhero's AI capabilities help in managing tickets?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new tickets, reducing the time spent on each ticket.
Can Deskhero's AI analyze data from external sources like websites?
Yes, Deskhero's AI can analyze data scraped from websites to provide relevant content and suggestions.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate your existing systems and databases with Deskhero.
* This article provides an example of how a fictive company in the Advertising Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
