AdCraft receives numerous client queries daily about their advertising campaigns. To manage these efficiently, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the response time.
With Deskhero's custom fields and structured data lists, AdCraft can organize and categorize their tickets based on the type of query, client, or campaign. This organization helps the support team in prioritizing and addressing the tickets effectively.
AdCraft also utilizes Deskhero's website scraping feature to keep track of their clients' latest campaigns and updates. The AI capabilities analyze this scraped data and use it to enhance search results and generate suggested replies.
Deskhero's REST API allows AdCraft to integrate their existing systems and databases with Deskhero, providing a seamless flow of information. This integration further enhances the AI's ability to provide relevant content and suggestions.
The AI capabilities of Deskhero have not only improved the efficiency of AdCraft's customer support but also increased client satisfaction due to quicker and more accurate responses.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI analyzes previous tickets, knowledge base articles, and other data to suggest replies to new tickets. This feature reduces the time spent on formulating responses.
Can Deskhero's AI analyze data from external sources like websites?
Yes, Deskhero's AI can analyze data scraped from websites to enhance search results and generate suggested replies.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate your existing systems and databases with Deskhero.
* This article provides an example of how a fictive company in the Advertising Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.