NewsAd Agency handles a multitude of customer queries daily, from ad pricing inquiries to technical support requests. By leveraging Deskhero's AI capabilities, the agency can manage these tickets more effectively. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to suggest relevant replies, significantly reducing the time customer service representatives spend on each ticket.
Deskhero's custom fields and structured data lists allow NewsAd Agency to categorize and prioritize tickets based on their nature and urgency. This feature ensures that critical issues are addressed promptly, maintaining a high level of customer satisfaction.
The AI also enhances search results by using embeddings from uploaded files like policies, manuals, presentations, and scraped website data. This feature enables NewsAd Agency to provide quick and precise responses to customer inquiries, thereby improving their overall customer experience.
NewsAd Agency also benefits from Deskhero's knowledge base feature, which generates articles from Word, PowerPoint, PDF files, and website scraping. This feature helps the agency build a comprehensive and easily accessible knowledge base for both their customer service representatives and customers.
Finally, with Deskhero's REST API, NewsAd Agency can integrate the platform with their existing systems, allowing for seamless data exchange and enhancing their operational efficiency.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero's AI enhance search results?
Yes, Deskhero's AI can enhance search results by using embeddings from uploaded files and scraped website data.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with your existing systems.
* This article provides an example of how a fictive company in the Advertising Sales for Newspapers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
