AdPrint Solutions receives a high volume of customer queries daily, ranging from ad placement inquiries to billing questions. The company uses Deskhero's AI capabilities to manage these tickets efficiently. The AI leverages OpenAI embeddings from previous tickets and knowledge base articles to suggest relevant replies, reducing the time spent by customer service representatives on each ticket.
With Deskhero's custom fields and structured data lists, AdPrint Solutions can categorize and prioritize tickets based on their urgency and importance. This feature helps the company maintain a high level of customer satisfaction by ensuring that critical issues are addressed promptly.
The AI also enhances search results by using embeddings from uploaded files like policies, manuals, presentations, and scraped website data. This feature allows AdPrint Solutions to provide quick and accurate responses to customer inquiries, thereby improving their overall customer experience.
AdPrint Solutions also utilizes Deskhero's knowledge base feature, which generates articles from Word, PowerPoint, PDF files, and website scraping. This feature helps the company build a comprehensive and easily accessible knowledge base for both their customer service representatives and customers.
Lastly, with Deskhero's REST API, AdPrint Solutions can integrate the platform with their existing systems, allowing for seamless data exchange and enhancing their operational efficiency.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero's AI enhance search results?
Yes, Deskhero's AI can enhance search results by using embeddings from uploaded files and scraped website data.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with your existing systems.
* This article provides an example of how a fictive company in the Advertising Sales for Newspapers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
