BrandBoost has an extensive knowledge base consisting of articles generated from Word, PowerPoint, and PDF files. With Deskhero's AI capabilities, these articles are analyzed and used to suggest replies to tickets and enhance search results.
BrandBoost uses Deskhero's custom email domains and user groups to provide personalized support to their clients. The AI capabilities analyze the tickets based on these custom fields and suggest relevant replies.
BrandBoost also uses Deskhero's kanban board to manage their support tickets. The AI capabilities help in prioritizing the tickets based on their analysis of previous tickets and knowledge base articles.
By integrating their existing databases with Deskhero using its REST API, BrandBoost ensures that their AI capabilities have access to the most updated and relevant information.
Deskhero's AI capabilities have transformed BrandBoost's customer support by improving their response time and accuracy, leading to higher client satisfaction.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI analyzes the articles in the knowledge base and uses this information to suggest replies to tickets and enhance search results.
Can Deskhero's AI prioritize tickets?
Yes, Deskhero's AI can analyze tickets and suggest prioritization based on the analysis of previous tickets and knowledge base articles.
Does Deskhero's AI capabilities improve client satisfaction?
Yes, by improving response time and accuracy, Deskhero's AI capabilities can lead to higher client satisfaction.
* This article provides an example of how a fictive company in the Advertising Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.