PromoPro deals with a high volume of customer queries every day. Managing these tickets was a daunting task until they adopted Deskhero. The platform's kanban board and tickets management features enabled them to track and manage tickets effectively.
Deskhero's user groups and custom email domains allowed PromoPro to streamline their communication channels and ensure that the right teams were handling the right tickets.
Deskhero's advanced AI capabilities played a pivotal role in automating PromoPro's ticket management process. The AI used OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response times.
The AI also enhanced search results, making it easier for PromoPro's support team to find relevant information quickly. This feature was particularly useful when dealing with complex or technical queries that required in-depth knowledge.
Overall, Deskhero's AI capabilities have helped PromoPro automate their ticket management process and improve their response efficiency, leading to higher customer satisfaction.
How does Deskhero's AI automate the ticket management process?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, automating the response process and significantly reducing response times.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to analyze all available data and find the most relevant content based on the search query. This significantly improves the accuracy and relevance of search results.
How has Deskhero improved PromoPro's response efficiency?
By automating the ticket management process and enhancing search results, Deskhero's AI has significantly reduced response times and made it easier for PromoPro's support team to find relevant information quickly. This has led to improved response efficiency and higher customer satisfaction.
* This article provides an example of how a fictive company in the Advertising industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.