AdventureGear receives numerous customer inquiries daily. They use Deskhero's AI capabilities to manage these inquiries efficiently. The AI analyzes previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies, helping the support team respond to inquiries quickly and accurately.
The AI also enhances the search results, making it easier for the support team to find relevant information. This has led to faster ticket resolution and improved customer satisfaction.
AdventureGear uses Deskhero's kanban board feature to track the progress of each ticket. The AI capabilities also help in prioritizing tickets based on their urgency and complexity, ensuring that critical issues are addressed promptly.
Deskhero's AI capabilities also assist in maintaining AdventureGear's knowledge base. The AI identifies gaps in the knowledge base and suggests new articles or updates, ensuring that the knowledge base remains comprehensive and up-to-date.
By leveraging Deskhero's advanced AI capabilities, AdventureGear has been able to deliver superior customer service, enhancing their brand image and customer loyalty.
How does Deskhero's AI capabilities help in prioritizing tickets?
Deskhero's AI analyzes the content of the tickets and prioritizes them based on their urgency and complexity. This ensures that critical issues are addressed promptly.
How does Deskhero's AI improve the accuracy of responses to customer inquiries?
Deskhero's AI uses OpenAI embeddings to analyze previous tickets and other resources to generate suggested replies. This helps the support team respond to inquiries quickly and accurately.
How does Deskhero's AI help in maintaining the knowledge base?
Deskhero's AI identifies gaps in the knowledge base and suggests new articles or updates, ensuring that the knowledge base remains comprehensive and up-to-date.
* This article provides an example of how a fictive company in the Camping Equipment Supplies and Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.