CampMaster receives a high volume of customer inquiries daily, ranging from product details, usage instructions to return policies. They use Deskhero's ticket management system to efficiently handle these inquiries. With the help of OpenAI embeddings, Deskhero's AI capabilities analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies.
The AI capabilities also enhance the search results, making it easier for the support team to find relevant information quickly. This has significantly reduced the time taken to resolve each ticket, improving customer satisfaction.
CampMaster also uses Deskhero's custom fields and user groups features to categorize tickets based on the type of inquiry and assign them to the appropriate team. This ensures that each inquiry is handled by an expert in the relevant area, further improving the quality of support.
Deskhero's AI capabilities also assist in maintaining CampMaster's knowledge base. The AI analyzes new tickets and identifies information that is not currently in the knowledge base. It then suggests new articles or updates to existing ones, keeping the knowledge base up-to-date and comprehensive.
Overall, Deskhero's advanced AI capabilities have enabled CampMaster to provide efficient, high-quality customer support, enhancing their reputation in the market.
How does Deskhero's AI capabilities improve the speed of ticket resolution?
Deskhero's AI uses OpenAI embeddings to analyze previous tickets and other resources to generate suggested replies and enhance search results. This helps the support team find relevant information quickly, reducing the time taken to resolve each ticket.
How does Deskhero ensure that each ticket is handled by an expert?
Deskhero allows you to create custom fields and user groups. You can categorize tickets based on the type of inquiry and assign them to the appropriate team, ensuring that each ticket is handled by an expert in the relevant area.
How does Deskhero's AI help in maintaining the knowledge base?
Deskhero's AI analyzes new tickets and identifies information that is not currently in the knowledge base. It then suggests new articles or updates to existing ones, keeping the knowledge base up-to-date and comprehensive.
* This article provides an example of how a fictive company in the Camping Equipment Supplies and Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.