OutdoorLife uses Deskhero's AI capabilities to manage their customer inquiries effectively. The AI analyzes previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies, helping the support team respond to inquiries quickly and accurately.
The AI also enhances the search results, making it easier for the support team to find relevant information. This has led to faster ticket resolution and improved customer satisfaction.
OutdoorLife uses Deskhero's custom email domains feature to maintain a professional image in their communications. The AI capabilities also help in managing the email traffic, categorizing emails based on their content and assigning them to the appropriate team.
Deskhero's AI capabilities also assist in maintaining OutdoorLife's knowledge base. The AI identifies gaps in the knowledge base and suggests new articles or updates, ensuring that the knowledge base remains comprehensive and up-to-date.
By leveraging Deskhero's advanced AI capabilities, OutdoorLife has been able to provide efficient, high-quality helpdesk services, enhancing their brand image.
How does Deskhero's AI capabilities help in managing email traffic?
Deskhero's AI analyzes the content of the emails and categorizes them based on their content. It then assigns them to the appropriate team, ensuring efficient management of email traffic.
How does Deskhero's AI improve the accuracy of responses to customer inquiries?
Deskhero's AI uses OpenAI embeddings to analyze previous tickets and other resources to generate suggested replies. This helps the support team respond to inquiries quickly and accurately.
How does Deskhero's AI help in maintaining the knowledge base?
Deskhero's AI identifies gaps in the knowledge base and suggests new articles or updates, ensuring that the knowledge base remains comprehensive and up-to-date.
* This article provides an example of how a fictive company in the Camping Equipment Supplies and Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.