PrecisionCast Solutions deals with a wide range of customer inquiries, from technical specifications to order statuses. The company uses Deskhero's ticket management system to efficiently handle these inquiries. Deskhero's AI capabilities analyze each ticket and suggest relevant responses based on previous tickets, knowledge base articles, and other resources. This not only speeds up the response time but also ensures the accuracy of the responses.
The company also leverages Deskhero's knowledge base feature to offer self-service options to their customers. Deskhero's AI generates articles from uploaded files like product manuals and policies, which are then made accessible to customers. This empowers customers to find solutions to their queries independently, reducing the load on the support team and improving customer satisfaction.
PrecisionCast Solutions also benefits from Deskhero's website scraping feature. The AI scrapes the company's website for useful information, which is then used to enhance the search results within the support platform. This makes it easier for customers and support staff to find relevant information quickly and accurately.
Moreover, the REST API provided by Deskhero allows PrecisionCast Solutions to integrate the platform with their existing systems. This integration streamlines the support process and ensures comprehensive tracking and management of all customer interactions.
By leveraging Deskhero's advanced AI capabilities, PrecisionCast Solutions has significantly enhanced its customer support operations. The company has observed notable improvements in response times, resolution rates, and customer satisfaction since implementing the platform.
How does Deskhero's AI suggest responses to customer inquiries?
Deskhero's AI analyzes the content of each ticket and uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest relevant responses.
How does Deskhero's AI enhance the search results within the support platform?
Deskhero's AI uses website scraping to extract useful information from the company's website. This information is then used to enhance the search results within the support platform.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Castings of Aluminum industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.