AluTech Manufacturing receives a multitude of customer inquiries every day, from product-related questions to shipping queries. The company uses Deskhero's ticket management system to effectively manage these inquiries. Deskhero's AI capabilities analyze each ticket and suggest relevant responses based on previous tickets, knowledge base articles, and other resources. This helps the support staff to respond faster and more accurately to customer inquiries.
The company also uses Deskhero's knowledge base feature to provide self-service options to customers. Deskhero's AI generates articles from uploaded files like product manuals and policies, which are then made available to customers. This allows customers to find answers to their questions independently, reducing the load on the support team and improving customer satisfaction.
AluTech Manufacturing also takes advantage of Deskhero's website scraping feature. The AI scrapes the company's website for useful information, which is then used to enhance the search results within the support platform. This enables customers and support staff to find relevant information quickly and accurately.
Additionally, the REST API provided by Deskhero allows AluTech Manufacturing to integrate the platform with their existing systems. This integration streamlines the support process and ensures comprehensive tracking and management of all customer interactions.
By utilizing Deskhero's advanced AI capabilities, AluTech Manufacturing has significantly optimized its customer support operations. The company has seen marked improvements in response times, resolution rates, and customer satisfaction since implementing the platform.
How does Deskhero's AI suggest responses to customer inquiries?
Deskhero's AI analyzes the content of each ticket and uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest relevant responses.
How does Deskhero's AI enhance the search results within the support platform?
Deskhero's AI uses website scraping to extract useful information from the company's website. This information is then used to enhance the search results within the support platform.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Castings of Aluminum industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.