AluCast Industries receives hundreds of customer inquiries daily, ranging from technical questions about their products to requests for quotes. The company uses Deskhero's ticket management system to organize these inquiries and ensure they are addressed promptly. The advanced AI capabilities of Deskhero analyze the content of each ticket and suggest relevant responses based on previous tickets, knowledge base articles, and other resources. This significantly reduces the time spent by support staff in crafting responses, leading to quicker resolution times.
The company also uses Deskhero's knowledge base feature to provide self-service options to customers. The AI capabilities of Deskhero generate articles from uploaded files like product manuals and policies. These articles are then made available to customers, allowing them to find answers to their questions without needing to contact support. This not only improves customer satisfaction but also reduces the load on the support team.
AluCast Industries has also benefited from Deskhero's website scraping feature. The AI analyzes the company's website and extracts useful information, which is then used to enhance the search results within the support platform. This makes it easier for both customers and support staff to find relevant information.
Finally, the REST API provided by Deskhero allows AluCast Industries to integrate the platform with their existing systems. This seamless integration further streamlines the support process and ensures that all customer interactions are tracked and managed effectively.
The use of Deskhero's advanced AI capabilities has transformed the way AluCast Industries manages its customer support. The company has seen significant improvements in response times, resolution rates, and overall customer satisfaction since implementing the platform.
How does Deskhero's AI suggest responses to customer inquiries?
Deskhero's AI analyzes the content of each ticket and uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest relevant responses.
How does Deskhero's AI enhance the search results within the support platform?
Deskhero's AI uses website scraping to extract useful information from the company's website. This information is then used to enhance the search results within the support platform.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Castings of Aluminum industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.