Catalogue Central receives thousands of customer queries every day, ranging from product inquiries to order status checks and complaints. With Deskhero's AI-powered ticket management system, these queries are automatically categorized, prioritized, and assigned to the right support agent. This not only reduces the response time but also ensures that each query is handled by the most qualified agent.
Deskhero's AI capabilities also assist in generating suggested replies for common queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, the system can find relevant content and generate accurate responses. This significantly reduces the workload on the support agents and allows them to focus on more complex issues.
The comprehensive search bar powered by AI is another feature that Catalogue Central finds invaluable. It enhances the search results by considering the context and relevance of the search terms, making it easier for the support agents to find the required information quickly.
Catalogue Central also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to pull data from different sources and use it to improve their customer support services.
Overall, Deskhero's advanced AI capabilities have enabled Catalogue Central to provide faster and more efficient customer support, resulting in improved customer satisfaction.
How does Deskhero's AI help in handling customer queries?
Deskhero's AI categorizes, prioritizes, and assigns customer queries to the right support agent. It also generates suggested replies for common queries by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files.
How does the comprehensive search bar work?
The search bar is powered by AI and enhances the search results by considering the context and relevance of the search terms. This makes it easier for the support agents to find the required information quickly.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems. This seamless integration enables you to pull data from different sources and use it to improve your customer support services.
* This article provides an example of how a fictive company in the Catalog Shopping Retail industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
