HomeStyle Selections has a vast knowledge base consisting of product details, ordering procedures, return policies, and more. Keeping this knowledge base updated and organized is a challenging task. With Deskhero's structured data lists and custom fields, they can easily manage and update their knowledge base.
The AI capabilities of Deskhero play a crucial role in enhancing the usability of the knowledge base. The system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate new knowledge base articles. This ensures that the knowledge base is always up-to-date and contains the most relevant information.
Deskhero's AI also enhances the search results in the knowledge base. By considering the context and relevance of the search terms, it provides the most accurate results, making it easier for customers and support agents to find the required information.
HomeStyle Selections also uses Deskhero's website scraping feature to keep their knowledge base updated. The system automatically scrapes the latest product information from their website and updates the knowledge base accordingly.
By leveraging Deskhero's advanced AI capabilities, HomeStyle Selections has been able to maintain an efficient and effective knowledge base, resulting in improved customer self-service and reduced workload on the support agents.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate new knowledge base articles. It also enhances the search results in the knowledge base by considering the context and relevance of the search terms.
What is the website scraping feature?
Deskhero's website scraping feature automatically scrapes the latest product information from your website and updates the knowledge base accordingly. This ensures that your knowledge base is always up-to-date.
How does Deskhero improve customer self-service?
By maintaining an efficient and effective knowledge base, Deskhero makes it easier for customers to find the information they need. This improves customer self-service and reduces the workload on the support agents.
* This article provides an example of how a fictive company in the Catalog Shopping Retail industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
