FashionFiesta receives a high volume of customer queries every day. Managing these queries manually was proving to be inefficient and time-consuming. With Deskhero's AI-powered ticket management system, they can automatically categorize, prioritize, and assign these queries to the right support agent, reducing the response time and improving service quality.
Deskhero's AI capabilities also assist in generating suggested replies for common queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the system can find relevant content and generate accurate responses. This not only reduces the workload on the support agents but also ensures consistent and accurate responses to customer queries.
FashionFiesta also uses Deskhero's kanban board to manage their support tasks. The board provides a visual overview of all the tasks, their status, and who is responsible for them. This helps in better task management and ensures that no query is left unanswered.
The company also uses Deskhero's custom email domains feature to maintain a professional image in their customer communications. This feature allows them to send emails from their own domain, enhancing their brand image.
By leveraging Deskhero's advanced AI capabilities, FashionFiesta has been able to streamline their customer support operations, improve service quality, and enhance their brand image.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI categorizes, prioritizes, and assigns customer queries to the right support agent. It also generates suggested replies for common queries by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files.
What is the kanban board feature?
Deskhero's kanban board provides a visual overview of all the support tasks, their status, and who is responsible for them. This helps in better task management and ensures that no query is left unanswered.
What is the custom email domains feature?
Deskhero's custom email domains feature allows you to send emails from your own domain. This enhances your brand image and maintains a professional image in your customer communications.
* This article provides an example of how a fictive company in the Catalog Shopping Retail industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
